FAQ

 What is your minimum order?

There is no minimum order, but products have a minimum quantity.

Do you supply online stores?

Yes we do, but we won’t hold stock for you. You will have to purchase the items you wish to display on your website before the sale has been made as we are unable to ensure availability, and won’t be responsible for any inconvenience.

Can I download pictures from your website?

Yes, you can. If you need high resolution images please email our photographer at margherita.bullseyeimports@gmail.com

How accurate are the colours of your products online?

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, due to monitor discrepancies, we cannot guarantee that your display of colour will be accurate.  If you have any questions or concerns about colours, please contact customer service 03 9318 9305.

Where can I find more product information, including dimensions?

Firstly, click on the product page and check the description. If the information you’re looking for is not displayed please feel free to email us at bullseyeimports@bigpond.com outlining the details you require.

The item I would like is sold out, will you be getting more in stock?

‘Sold Out’ products are no longer available, but are still listed on the website as they will be coming back. If an item is not on the website it has been discontinued and won’t be available again.

How can I change the details on an order that has already ben placed?

To update your postal address or email address against a recent order please email bullseyeimports@bigpond.com with your order number and let us know the changes you need to make. We’ll do our best to make these changes for you. However, depending on the status of your order we may not be able to process your changes; once a package leaves our warehouse we can’t change the delivery address or its delivery date. Upon receiving your email we will advise you as to whether or not we were able to fulfil your change request.

I am having problems with your website. Who can I talk to?

Never fear, we’re here to help! If you’re experiencing difficulties please contact one of our team and they’ll do their best to help.

I can’t remember my username and password. Who can I talk to?

You can find your username and password online. Please click ‘reset password’, add your email address and you will receive an email containing your username and a link to set your password. Follow the instructions to reset your password with the username provided and log in.

I am not a retailer, where can I buy your products in my area?

Bullseye Imports is fortunate to be stocked by many retailers internationally. Personal shoppers, to find your nearest stockist please enter your postcode into the store locator. Should you not find a convenient stockist nearby, please call us and we will expand the search for you.

I’ve changed my mind, is it okay for me to exchange my item?

Absolutely. We offer credit for up to 7 days from delivery date. Purchased items must be returned at the customer’s expense with both the item and packaging intact. If you’d like to make an exchange please contact our team to arrange this.

What methods of payment do you accept?

We accept payments by VISA and MasterCard (no credit card surcharge), direct deposit and cheque.

Do you ship internationally?

Unfortunately Bullseye Imports does not ship internationally.

How long does it take to process and ship online orders?

If you are an account customer your order will be normally processed and shipped within 24-48 hours. For pro forma customers payment is required before the order can be sent out. If you require a specific ETA for your order please email us at bullseyeimports@bigpond.com

I have received a damaged item, what shall I do?

Don’t worry! Just send us an email with a picture of the damed item and let us know if you would like a replacement or credit. We will contact you ASAP.

If I sign up will I get bombarded with emails?

Nobody likes an inbox flooded with useless information, so we will only message you regarding important product/catalogue launches and details of upcoming trade fairs that you may be interested in attending.

What happens if I order an item and the price is incorrect online?

We endeavour to present the most recent, accurate, and reliable information on our website at all times. However, there may be occasions when some of the information featured on our website may contain data errors. Any errors are wholly unintentional and we apologise if erroneous information in any way affects your individual order. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a Bullseye product is listed at an incorrect price we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.